Terms of Service
1. Engagement Structure
All services are provided under a signed Engagement Agreement between Aide-de-Camp and the Client (referred to as the "Principal"). Services are not offered on a walk-in, on-demand, or transactional basis. Every engagement begins with a mutual non-disclosure agreement (NDA) and a scope-of-work discussion. Retainers are typically structured on a 90-day minimum with monthly billing. Hourly or project-based arrangements may be negotiated at our sole discretion.
2. Confidentiality
Aide-de-Camp treats all information — personal, professional, and financial — as strictly confidential. Our team is bound by written confidentiality obligations that survive the termination of any engagement. We do not disclose client identities, engagement details, or outcomes without explicit written consent. This obligation applies to all communications, documents, and observations made in the course of service.
3. Scope of Services
Aide-de-Camp provides executive assistance, private services, event coordination, travel logistics, household management, and related support as detailed in the Engagement Agreement. We do not provide legal, medical, tax, or investment advice. Where such expertise is required, we will coordinate with the Principal's designated professionals. The scope of work may be amended only by written agreement signed by both parties.
4. Principal Responsibilities
The Principal agrees to provide timely access to information, contacts, and resources reasonably necessary to perform the agreed services. Delayed responses, incomplete briefings, or withheld authorization may affect outcomes and are not grounds for fee reduction. The Principal remains solely responsible for all business, financial, and personal decisions made in connection with our services.
5. Fees & Billing
Fees are set forth in the Engagement Agreement. Monthly retainers are due in advance. Out-of-pocket expenses — including travel, venue deposits, vendor payments, and third-party services — are billed at cost plus an administrative fee where applicable. Invoices are payable within 15 days. Late payments may result in suspension of services. All fees are non-refundable except where otherwise stated in writing.
6. Limitation of Liability
Aide-de-Camp's liability is limited to the amount of fees paid by the Principal in the 90 days preceding the claim. We are not liable for indirect, consequential, or punitive damages. Our services are advisory and operational in nature; we do not guarantee specific business outcomes, media coverage, or personal results. Force majeure events — including travel disruptions, vendor failures, or public health emergencies — are not grounds for liability.
7. Termination
Either party may terminate the engagement with 30 days' written notice. Upon termination, all confidential information and property belonging to the Principal will be returned or securely destroyed per the Principal's direction. Outstanding fees and reimbursable expenses remain due. Post-termination confidentiality obligations continue indefinitely.
8. Governing Law
These terms and any Engagement Agreement shall be governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute shall be resolved through confidential binding arbitration in Contra Costa County, California, administered by JAMS under its Comprehensive Arbitration Rules.
9. Intellectual Property
All materials, templates, systems, and methodologies developed by Aide-de-Camp remain our exclusive property. Client-specific deliverables — such as briefing documents, itineraries, or event plans — are provided for the Principal's personal or business use only and may not be reproduced, resold, or distributed without written consent.
10. Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with the effective date noted below. Continued engagement after any changes constitutes acceptance of the revised Terms.